Seeing the Unseen

Mapping the “Soft Risks” in Core System Implementations

When organizations implement core systems, such as ERP or CRM, they invest heavily in mapping technical and budgetary risks. But after working with hundreds of change initiatives, we’ve learned something crucial: it's often the “soft” risks-the human and organizational ones—that ultimately determine success or failure.

Over the past 35 years, through hands-on work in hundreds of change projects, we realized that something critical was missing: a professional tool for identifying and addressing the "organizational winds" — those hidden forces that quietly shape the success or failure of change. In response to this need, we developed a unique model for mapping soft risks. Unlike traditional approaches based on surveys and questionnaires, our model combines in-depth interviews, analysis across five zones of influence, quantitative processing of findings, and, most importantly, translating insights into practical, customized action plans. This method enables us to uncover what typically remains beneath the surface — and to address it effectively.

How do you spot “organizational winds”?

In our experience, the key to success lies in identifying the underlying organizational dynamics early on — before they surface and impact the project. To achieve this, we categorize all organizational risks — both visible and hidden — into five core areas. This framework provides a structured approach to mapping the full spectrum of forces that can influence the project, from beneath the surface to the front lines.

Let’s walk through them:

Culture & Values - This is the deepest layer — the unspoken rules, ingrained behaviors, and organizational memory that shape daily life. In one leading company, we found that so-called “weak” mid-level managers wielded significant influence through informal networks. By tapping into this hidden power, they became powerful agents of change.

Politics & Power Dynamics. Here, we uncover the real influence map: Who makes decisions? How do power relations play out between departments? Where are the centers of resistance hiding? Accurate mapping in this arena once helped us turn an entire finance division from a barrier into a driver of change.

Worth noting: sometimes the key influencers are a single person, a small team, or an entire unit. And quite often, they’re not at the top, but at the bottom of the organizational pyramid.

Processes & Structure Organizational dynamics are also reflected in processes and structure. This is where we uncover the gap between theory and practice. How does information flow across the organization? Where are formal procedures being bypassed — and why? What are the weak points in internal communication?

In one large financial organization, we uncovered an entire ecosystem of creative workarounds developed by employees. Instead of dismissing them, we incorporated these solutions into the new system and leveraged them as a means of

A woman with an air phone

innovation.

Project Arena

Here we zoom in on the project’s internal dynamics. Is there a clear definition of who’s responsible for what, and is that clarity shared among all stakeholders? How are decisions made? Is a sense of team spirit being maintained throughout the process?

In one complex project, IT took full responsibility while business leaders remained passive critics. By creating a well-defined IT-business partnership model, we completely shifted the dynamic from disconnection to collaboration.

Management Arena

We assess leaders’ ability and willingness to lead change. What styles dominate? How are messages communicated? How are managers perceived on the ground? These insights directly inform how we support and equip managers through the change journey.

From Insight to Action

The real value of soft risk mapping lies in its ability to turn insights into practical action. Each insight is translated into a concrete, tailored action plan that fits the organization's unique reality.

Early-stage mapping at one large industrial company revealed an “organizational trauma” stemming from a previous project failure. Instead of brushing it aside, we built a rollout process that included “pause and reflect” checkpoints at every critical stage, with complete transparency around challenges and successes. The result? Remarkable: not only did we achieve a 92% adoption rate for the new system, but we also rebuilt trust between leadership and employees.

Looking Ahead

The success of a tech-driven change project isn’t just about technology and budget. It’s about your ability to detect, decode, and manage the hidden forces driving your organization.

Soft risk mapping is more than just a management tool — it’s a way of seeing what usually goes unnoticed, and turning it from a threat into an opportunity.

In a world where 70% of digital transformation projects fail due to “soft” issues, the ability to surface and manage these risks early is not a luxury — it’s a necessity.

The results speak for themselves:🚀 Faster return to full productivity📈 Higher adoption rates🤝 Stronger trust and commitment across the organization.